A leading Multinational Investment Bank is looking for AVP - Service Quality specialist. 
The incumbent would coordinate and improve user and management notification for problem status and resolution times. He/she will have to establish a process to interact and interface with users and management in a diligent and concise manner. As a service quality specialist, the incumbent will have to address and prioritize problem events and establish an overall structured approach encompassing stakeholders, the addressing of problems and how they are handled.
The incumbent would also be responsible for Post-Mortem Analysis and coordinate and follow-up post-mortem issues, investigations and solutions. Act appropriately with involved parties for documentation of the incident and any relevant root-cause evidence.
Establish a process for facilitating post-mortem and associated documentation that ensures all parties are aware of the problem and solution. The incumbent would be participating in regular Change Management meetings.
Experience: The incumbent should possess excellent project management skills and should have a total of 6 – 10 years of experience with at least 3+ years in business and technical experience. Strong communication skills are a must.
Location: Mumbai
Apply to: it@planmanindia.com
For complete IIPM article click here
The incumbent would coordinate and improve user and management notification for problem status and resolution times. He/she will have to establish a process to interact and interface with users and management in a diligent and concise manner. As a service quality specialist, the incumbent will have to address and prioritize problem events and establish an overall structured approach encompassing stakeholders, the addressing of problems and how they are handled.The incumbent would also be responsible for Post-Mortem Analysis and coordinate and follow-up post-mortem issues, investigations and solutions. Act appropriately with involved parties for documentation of the incident and any relevant root-cause evidence.
Establish a process for facilitating post-mortem and associated documentation that ensures all parties are aware of the problem and solution. The incumbent would be participating in regular Change Management meetings.
Experience: The incumbent should possess excellent project management skills and should have a total of 6 – 10 years of experience with at least 3+ years in business and technical experience. Strong communication skills are a must.
Location: Mumbai
Apply to: it@planmanindia.com
For complete IIPM article click here
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