Thursday, December 06, 2012

Ushering in change with people in mind

Turnaround situations can fail if HR management is not taken as a strategic issue to look into. It is more important than the financial merits of the change process. This is because any change process creates uncertainty amongst people with regard to their future. The need to protect one’s interest takes precedence over anything else. Hence, if the people are convinced and they believe that change is not going to affect them adversely, they support it to make it a reality, else there shall be resistance of all forms and shape. This is an important aspect for HR professionals to understand, and all initiatives should be directed to bring about the clarity they seek. It is not possible to have a change without affecting some people’s interest which may be job, role, career, etc. Here, the important thing is to outline why this is happening, what are their future growth options and how the organisation can support them. The worst thing is to keep people in the dark and expect them to hear about things from the grapevine. For once, over communication is better in any change process.

The other two aspects that need attention are the human aspect; we are dealing with people and not numbers and names in a spreadsheet. Each person should be given adequate attention and opportunities to be heard in a non-threatening environment. Some of these sessions can become emotionally stressful and require professional counselling. Read more..

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