Monday, November 26, 2012

Innovation and Change

Innovation brings in change, value, success, enabling organisations to align with changing business paradox. Innovation becomes imperative to cope with the situational demand, for keeping the business agile, to improve productivity and cost, to get return on investment and add value to the customers. Organisations skilled in innovation are early winners as they can conceive the need for a change in early stages and make things happen distinctively. In a dynamic and effervescent environment of change and innovation, HR’s role in facilitating the transition becomes important.

During the gestation of current state and innovation, chances of getting in redundancy are high. Organisations need to identify the skill gaps, understand training needs and quickly implement programmes to enable the employee to come onboard, ramp-up and get motivated to move on. Taking employees along, empathising with them, simplifying and clarifying their thoughts and facilitating them to sense and value the new is the key to carry a change successfully.

Managing change by a process-oriented approach

Things that organisations need to practice to involve staff in the process of change and innovation include:
Using the 3Cs (Communication, Communication & Communication) effectively, i.e. communicating the change process through multiple channels.
Provide the employees with information, tools, and other resources for an easy transition.
Organisations need to look at the volunteers and sponsors within the work groups to gain the buy-in and smooth execution.
Identify star advocates in each work group.
Use rewards and recognition to facilitate the change process among employees.
Continuously plan ahead on how to handle resistance to change by identifying natural restraining elements and ways to overcome them.
Monitor and effectively manage change lethargy by constantly keeping employees motivated. Read more...

Thursday, November 22, 2012

Dave Shemmans (CEO, Ricardo Plc.) & his Group HR Director, Timothy Hargreaves come together to emphasise on core CEO-HR issues in a well-run business

....The core issue for HR is to provide the right skills at the right time and place required by the business, while protecting the company’s long-term knowledge base. As a publicly quoted company, it is essential that all our core business functions – of which HR is crucial in a people-led business – are acutely aware of the financial performance implications of their respective activities.

Q. How can you ensure the CEO’s voice reaches all?
Dave: The maintenance of effective channels of employee communication is extremely important to Ricardo. We invest significant resources in the production of monthly internal newsletters both for the group and for each of the main geographical operating divisions. These are used as the basis of team briefings in which staff can raise and discuss questions, and also learn about the ongoing projects.

We also provide an adapted version of the briefing given to our investors at our financial mid-year and year-end. These are presented in town hall meeting style, in which questioning and discussion are encouraged. Collectively, these channels of communication build upon the more direct employee supervision and management frameworks such as appraisal mechanisms to ensure each employee appreciates the relevance of his contribution to the firm’s success. Read more...


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Thursday, November 01, 2012

How far is the Cheer for Chair?

HRleadership should now have a prominent chair in the boardroom. Since the last few years there has been a lot of talk in the business world as to whether HR has made the successful transition from managing the human capital to being a ‘strategic business partner’. The HR department in many organisations feels that the transition has been successful, while some opine that it has a long way to go. However, there are still very few examples to support the claim that HR has made a crucial business impact.

Through the entire process of business’ evolution and development, most HR departments have continued to be in their conventional roles – being functional practitioners. So, it is not surprising that HR managers point out that their team members spend the bulk of their time primarily carrying out HR services and handling transactions.

The question remains: will these customary and long-established roles for the HR executive continue to thrive, and if that is the case, for how long? Or, is there a higher calling for them around the corner – a role that is vital and imperative for the business.

Over the years, CEOs’ expectations from HR have changed. There is a new sense of purpose from the CEO. He prepares a revival plan for his company and expects the members of the management to carry out primary responsibility in helping administer the new plan successfully. Specifically, he needs a change agent who will serve as a trusted counsel and an internal strategic partner. Click here to read more...

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