Friday, December 28, 2007

‘How has GCPL addressed this menace called attrition, of late?’

“We commenced a program, a few months ago, where we have a detailed career discussion with the employees. It would not be possible to meet the career aspirations of all, but having said that we have aggressively stepped up our efforts,” states Sumit. The company has gone onto institutionalise Employee Value Proposition (EVP), which creates a purpose for employees. Sumit divulges, “Under the EVP program, we have four sets. One is the balance score-card that we employ. Secondly, we give empowerment, which means that we have loosened our control. Thirdly, we have institutionalized a corporate university, wherein the employees can self-nominate for courses. Last but not the least; we have appreciation programs that go beyond salaries and wages. We empower our managers to give out token and rewards to employees directly.”

Under the employee incentive front, the employees are awarded incentives on the basis of EVA (Economic Value Added). Incentive programs, which form a component of individual performance, are used, and typically, the ratio of individual to collective is 20-25%. The incentives are paid out once a year... But most importantly, Sumit candidly admits that despite the best of efforts put in by GCPL, attrition rates manage to crop up. The company on its part is of course making efforts to curb this syndrome and is readying itself for bigger future HR challenges.
For Complete IIPM Article, Click here

Source: IIPM Editorial, 2006

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Thursday, December 13, 2007

Uncaring to core

The vacillating Indian political class has once again proved its incompetence to stem the growing tide of communal frenzy in the nation. The UPA government-sponsored Communal Violence (Prevention, Control & Rehabilitation of Victims) Bill, 2005 is a half baked, hurriedly draft ed bill and is drawing flak from all quarters. Calling the bill a “dangerous piece of legislation”, eminent jurists, civil society activists, academics & legal experts have urged the government to begin the process of drafting the bill afresh. In a joint statement issued at the end of recently concluded “National Consultation” on the subject, the luminaries pointed out that the proposed draft will “strengthen the shield of protection enjoyed by the political leaders for their acts of omission and commission in these crimes. It is a Bill, which conceives of communal violence as nothing but a ‘one time’ event, rather than as a long-term politically motivated process and seeks to prevent it only by giving greater powers to state governments”.
For Complete IIPM Article, Click here

Source: IIPM Editorial, 2006

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Wednesday, December 05, 2007

Bare force?


Technically the fourth largest air force in the world, the Indian Air Force probably never had it so bad. Especially at a time when the nation’s increasing geopolitical and economic importance is expanding the strategic paradigm of the country’s air force. The same schizophrenic indecisiveness, which has so far delayed the modernisation of Indian Army, has literally crippled the air force. While its dwindling fleet of ageing MiGs is forcing it to reduce the number of squadrons much below the sanctioned level, the indigenous production of Sukhois have not been able to keep pace with the desired level. While the government has been unable to bring out the tender of the much needed 126 MRCAs, the ageing SAMs are adding to the woes. This, at a time when China and Pakistan have been vociferously investingin their air forces. While we self defeatingly dither on crucial purchases, India’s government goes one step ahead and continues investing in the ostensible research capabilities of ISRO and similar ineffi cient domestic organisations, which have been able to deliver zilch!


For Complete IIPM Article, Click here

Source: IIPM Editorial, 2006

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative


Thursday, November 29, 2007

WPP’s advance booking syndrome...

GroupM, the media buying agency of WPP Group is buying advertising time valued at around $1 billion from NBC Universal’s television as well as digital properties. It involves both day time and prime time programming. Bravo (the cable property of NBC), Spanish language programming and Internet sites are also covered by the agreement. Last year there had been confusion on the structure of the deals as previously the deals for the commercial time were based on the number of viewers. Since the introduction of DVRs, broadcasters as well as advertisers had to rethink. Nielson Media thus introduced live plus three, a rating method that tracks viewers watching commercials both live and on DVR. Supposedly, the NBC– Group M deal is based on this particular rating method.
For Complete IIPM Article, Click here

Source: IIPM Editorial, 2006

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Friday, November 23, 2007

...that ‘mucsled’ its way into the Hall of Fame!

Stallone meanwhile was the Italian American from New York who languished on the periphery of Hollywood (starring in a porno flick in the 70s) before breaking through with the role of the Italian stallion Rocky Balboa in Rocky, released in 1976. The inspiration to write the movie came to Stallone after he watched a Mohammed Ali v/s Chuck Wepner fight in 1975. He wrote the script in three nights fl at, and went about trying to sell the movie with himself in the lead role. Initially apprehensive, producer Irwin Winkler gave him a break and the rest is Hollywood history. Stallone went on to become the face of action movies with success also in the form of the Rambo series. His attempts at roles in other genres though, mostly met with lukewarm critical and minor box office success. For Hollywood fans, Stallone was Rocky and Rocky was Stallone. Rocky V bombed at the box office, criticised by fans as not worthy of the franchise, and Stallone released Rocky Balboa giving the series a fitting finale!
For Complete IIPM Article, Click on IIPM Article

Source: IIPM Editorial, 2006

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Wednesday, November 14, 2007

“You know the Asian markets opened weak today”

If one were to have a look at the aftermath of the crisis, the integration of the Asian countries with the rest of the world (especially that of China with the US) has been much faster than within Asia itself (intra-regional co-operation). A few facts in this regard will make this statement clearer. According to a recent IMF working paper ‘Financial Integration in Asia: Recent Developments and Next Steps’, Asia’s intra-regional cross-border portfolio investment is relatively small. Asia’s portfolio liabilities to other Asian countries amounted to only 2.25% of Asia’s GDP in 2004, less than one-third of Asia’s liabilities to either North America or the EU – which was about 7.25% of Asia’s GDP to each region. Moreover, liabilities to these two regions rose by a larger amount during 2001-2004 than intra-regional liabilities. The same pattern holds for Asia portfolio’s assets. The same basic pattern holds for cross-border bank borrowing & lending, with Asian countries dependent more on inter-regional flows than intraregional flows. Global cross border claims by Asian banks roughly doubled during 1999–2005, but claims on Asia grew by a slower rate than claims on either the US or the EU, & through 2005, claims on Asia remained smaller than claims on these other two regions. Similarly, European or North American bank claims on Asia were larger & grew faster than Asian bank claims on Asian countries.
For Complete IIPM Article, Click on IIPM Article

Source: IIPM Editorial, 2006

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Thursday, November 01, 2007

A class ‘Act’

The Government has finally woken up to the long pending demand of the consumers as well as the industry to constitute a Petroleum & Natural Gas Regulatory Board. Th e enactment of the Petroleum & Natural Gas Regulatory Board Act, 2006 (PNGRB Act, 2006) had become essential, due to the flooding of the sector by domestic and foreign oil giants. Furthermore, with the needs and demand for energy security growing at a phenomenal rate, it is imperative that the country has appropriate laws to regulate the refining, processing, storage, transportation, distribution, marketing and sale of petroleum products and natural gas. The Act would not be applicable to the production of crude oil and natural gas (Gas pricing will also not be under the jurisdiction of the Board).
For Complete IIPM Article, Click on IIPM Article

Source: IIPM Editorial, 2006

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Tuesday, October 30, 2007

Microsoft sizes up!

Going ‘low cost’ has been the mantra for the companies to penetrate deeper into the Indian markets. Microsoft sizes up!Avoiding any contingency, Microsoft India has decided to adopt the same low cost mantra to launch its first ever complete PC in India. After being the unquestioned leader in soft ware space, Microsoft has now decided to enter hardware arena & has chosen India for its hardware debut.

Interestingly, Microsoft calls its initiative as “Unlimited Potential for India” & plans to create affordable, accessible & relevant technological solutions for Indian masses. Well, at first this low cost computer strategy from Microsoft looks to be yet another business initiative which is being undertaken to further strengthen the position of Microsoft in the Indian market. According to the company, the PC is aimed at school-going children from Kindergarten to class 12 & will be built on AMD hardware in partnership with Zenith as the designated OEM.
For Complete IIPM Article, Click on IIPM Article

Source: IIPM Editorial, 2006

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Monday, October 22, 2007

“If you have achieved something today, you want to do better tomorrow”

The numbers do speak in favour of the company, as the results for the year ended March 2007 show. Income from operations grew by a huge 75% yoy to reach Rs.3.9 billion. PAT increased by nearly 64% & stood at Rs.792.5 million. While SREI has achieved tremendous growth in the asset book, revenues & profits over the past three years, it has not compromised on asset quality. Stringent provisioning norms have enabled SREI to keep its Non Performing Assets (NPAs) at near zero level. The company not only boasts of a strong national footprint with 46 branches across the country, but has also established global presence in Russia & Germany & holds the record of being the first Indian infrastructure financing company to list on LSE. The company plans a size of Rs.130-150 billion in the next few years.
For Complete IIPM Article, Click on IIPM Article

Source: IIPM Editorial, 2006

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Monday, October 15, 2007

The new poster economy

From market development to encouragement of scientific ROMANIA& technological research, all prospective issues are targeted at & are experiencing radical reforms. Romania enjoys its development predominantly because of its fiscal and trade policies & has emerged as one of the most viable place for international trade. The reforms have boosted its GDP (PPP) per capita to $9100 & an employment rate to 92.1%.

It immensely benefits from the size of the market, robust manufacturing sector & ever increasing role of private sector. The developmental model had underpinned the development of less developed states & prevented uprising of regional disparities. All of this makes Romanian growth story, a recommend reading in the global development literature in times to come.
For Complete IIPM Article, Click on IIPM Article

Source:
IIPM Editorial, 2006

An
IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Thursday, October 11, 2007

That elusive quest

With so much information overload on a handful of economies, That elusive questany discerning observer gets a feeling that the world has all of a sudden emptied out all other economies that could not make it to that select list. So much so that even when one search for any worthy information on other economies, they might find it only after scrolling to the twentieth page of any respectable search engine. Despite the fact that today the media, academia, investors & all other multilateral institutions of all hues & at all levels are all singularly focused on select nations – something corroborated by how much higher their attention is compared to those of other economies – the future belongs to today’s ambitious economies. It is they who are endowed with the winning ideas, human capital, policy innovations & investor patronage necessary to amend the rules of the global game.

For Complete IIPM Article, Click on IIPM Article

Source:
IIPM Editorial, 2006

An
IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

IIPM, Business College Ranking India BBA Institute India, IIPM IIPM - Nikhil Khade Online Welcome to 4Ps Business and Marketing The IIPM Think Tank IIPM New Delhi India Professor Arindam Chaudhuri, Renowned Management Guru & Economist IIPM Info Planning and Entrepreneurship Programme, IIPM New Delhi, India Business And Economy IIPM Placements New Delhi, India IIPM Business Management Institute India

Friday, October 05, 2007

Losing bagawali forever!

“Coca Cola welcomes you to Kala Dera” – no such banner greeted us but yes, the pathetic sight that greeted us gave rise to doubts about Coca Cola’s concern over groundwater-level depletion. Much as Coca Cola has helped locals as Dr. Ahuja (a doctor by profession and a regular visitor to Kala Dera who accompanied us throughout our visit) opined, “Development in infrastructure coupled with setting up of new industries has been a real boon for the people.” Accepted that the MNC has given means of livelihood to many, but certain discrepancies also creep in. On questioning, the likes of Krishna Murari, Suraj Kant Patwa (both grocery store owners), Govind Narayan Kumawat (a tailor), they reverted back with discontentment, “It’s a bad company. They bribe the officials and so it must be shut down...” Someone from amongst them further added, “Bagawali (a nearby river) has dried up. The water that we used to get at 70-feet below ground level is now difficult to get even at 100-feet today.” We were taken aback at the disclosure for sure! The owner of a medical hall also commented, “Water table is declining every year by 15-20 feet”. We were stunned – how could just one plant be the cause of drying up of a river?
For Complete IIPM Article, Click on IIPM Article
Source: IIPM Editorial, 2007
An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Tuesday, September 11, 2007

Distress call!

A recently published report of the UN Environment Program (UNEP) states that a stupendous 2/3rd of the sediments flow into the oceans is attributable to South & East Asia. A similar report by the Department of Global Ecology of Carnegie Institution at the Stanford University states that around 25% of the annual consumption of fertilizers (present consumption estimated over 30 million tonnes), pesticides (more than 90,000 metric tones annually) and synthetic detergents (more than 1 lakh tonnes) finds recourse to sea water, having serious ramification for the future. That report further states that the total volume of annual discharge, only from Bombay & Calcutta, are to the tune of 365 MT and 350 MT, respectively. Add to this the much ambitious Sethusamudram Project – linking Palk Bay with the Gulf of Mannar – is expected to create major disturbance in the region’s marine life (flora and fauna in the region is constituted of 3,500 species).


For Complete IIPM Article, Click on IIPM Article

Source: IIPM Editorial, 2007


An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative


Wednesday, September 05, 2007

Apple knows more about “clean” design than anybody, right?

Considering Apple’s wondrous ability to quickly disseminate information about its futuristic products and service (read Apple iPhone), this statement from Jobs holds no more significance than just being a fish story. However, after Realizing the significance of the damage done by the Greenpeace rankings, Apple quickly responded with a comprehensive report on its initiatives to become an environment friendly company. As per Jobs’s report ‘A Greener Apple’, the company has strategically planned to phase out hazardous substances like lead (already eliminated in 2006 and Apple stopped manufacturing CRT displays), mercury, PVC and arsenic (to be eliminated by 2008). Apart from this, Apple has also initiated its re-cycling programme way back in 1994 and it promises to be a world leader in eliminating e-waste by 2012.
For Complete IIPM Article, Click on IIPM Article
Source: IIPM Editorial, 2007
An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Thursday, August 30, 2007

‘Oil Titan’

Also, while critics voice against Exxon’s attitude, they forget that it was Exxon who’d initiated research in solar energy (which it also dropped!) in the wake of the 1970s oil shock and has many patents even today, including an ongoing $100 million funding of an alternative energy project at Stanford, a carbon-capture project tie-up with EU et al – facts unknown to many!

Hence, while ‘oil titans’ should not be forced to jump into the bio-fuel well, they should (at the same time) be penalized heavily for creating ecological imbalances, spills & pollution as well as incentivised for earth-saving initiatives. This way, the Earth will make sense even for the insanely esurient shareholders.


B&E,4ps & IIPM Publication

For Complete IIPM Article, Click on IIPM Article

Source: IIPM Editorial, 2007

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Home Campus Tour Contact Us Sitemap IIPM Think Tank IIPM National Brochure IIPM in Media India Today & Tomorrow
Strategic Alliance / Consulting / Intellectual Tic-up Partners Arindam chaudhuriGIDF Planman Consulting Business & Economy 4Ps Business & Marketing The Sunday Indian The Daily Indian Kkoooljobs.com

Saturday, August 18, 2007

Did you say water?!? Take a walk

There is an urgent need for public policy to be transformed from a purely centralised approach to involving local bodies in deciding regional water mobilization and usage methodologies, of course, under regulated guidelines and norms. Gita Kavarana of Centre for Science and Environment suggested to B&E that for this, proper resources, financial and technical support, incentives for people and effective consultancy support are imperative. Though the famous village in Maharashtra, where 75% of land is sculpted and water- fed, resulting in productivity worth Rs.5 million, is always talked about, can’t we have many more? What? Er...
For Complete IIPM Article, Click on IIPM Article

Source: IIPM Editorial, 2006

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Tuesday, August 14, 2007

Kindler does shuffling act!

Jeffrey Kindler, Pfizer’s Chief Executive Officer has announced a Pfi zer CEO, Jeffrey Kindlerturnaround in its leadership positions to re-arrange the drug company, struggling with augmented competition and the loss of exclusivity rights. Two key functions, Research and Finance, are the targetted two blocks. 57-year-old John LaMattina, the research and development chief of the company for a long time, and 45-year-old Alan Levin, the short-time chief financial officer will be retiring soon as a new replacement (rather successor) is found out. All these steps are a consequence of Kindler’s strategies to ‘transform’ Pfizer into a leaner, more productive company.
For Complete IIPM Article, Click on IIPM Article

Source: IIPM Editorial, 2006

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Thursday, August 09, 2007

Inconceivable, no more!

Ain’t no risk high enough

The concept of late motherhood began to gain ground as medical science evolved. There was a time when conveniently conceiving at the age of forty was as inconceivable as growing potatoes on a banana tree (!), but obstetrical advancements have not only beaten age, but other complications like obesity, acute diabetes and fluctuating blood pressure too!
At odds with this growing trend, Dr Madhu Shrivastav (Senior Consultant and Coordinator, Gynaecology, Fortis Hospital, Noida) opines, “Whatever the research be, the fact remains that conceiving at a later age is medically not advisable. Albeit the ideal age is 25-30 years, many women these days are planning a family at a very late age, and then there are gynaecological complications that surface later. Due to their high flying careers, there has been a paradigm shift in the ages of women trying to conceive.”

Now fathom this: According to the American Fertility Association, the chances of conceiving in one cycle from the age of 27 to 30 drops dramatically to 20-30%, and by the age of 40, falls down to 5%. But still, the brass tacks of the Centre for Disease Control and Prevention in the US reveal that a total of 104,644 births to women in the age group 40-44 were registered in the year 2005 alongwith 6,546 to 45- year-old women and older. Now that’s some ray of hope!
For Complete IIPM Article, Click on IIPM Article

Source: IIPM Editorial, 2006

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Read more:-

About IIPM ! IIPM Programmes ! IIPM Placement ! IIPM Alumni ! IIPM Alliances ! IIPM Ranking ! IIPM Director's Desk ! IIPM Dean's Message ! History of IIPM ! IIPM Mission ! IIPM Curriculum ! IIPM Project Based Learning ! IIPM GOTA ! IIPM Dual Specialisation ! IIPM Faculty ! IIPM GOP ! IIPM Campus Resources ! IIPM Campus Events ! IIPM Sports Club ! IIPM Support Services ! IIPM Campus ! IIPM Libraries ! IIPM Cafeteria ! IIPM Academic Centres ! IIPM Wilton Park Reports ! IIPM Feedback ! IIPM Links ! IIPM Sitemap ! Contact IIPM !

Tuesday, August 07, 2007

Amping up the ramp!

To many, it might sound as an extension of their job, but if the man in the thick of it – Pataudi Jr. – is to be believed, then he is quite nervous about his maiden walk down the ramp. Saif is due to debut on the ramp, for endorsing a fashion brand, in a show to be choreographed by Mehr Jessia. Though Saif couldn’t make it as a cricketer, he could still learn a few tricks from Pataudi Sr., for Mansoor Ali in his heydays did carry a fair bit of panache on and off the ramp, easily overshadowing the current crop of cricketers and actors.
For Complete IIPM Article, Click on IIPM Article

Source: IIPM Editorial, 2006

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Read more:-

About IIPM ! IIPM Programmes ! IIPM Placement ! IIPM Alumni ! IIPM Alliances ! IIPM Ranking ! IIPM Director's Desk ! IIPM Dean's Message ! History of IIPM ! IIPM Mission ! IIPM Curriculum ! IIPM Project Based Learning ! IIPM GOTA ! IIPM Dual Specialisation ! IIPM Faculty ! IIPM GOP ! IIPM Campus Resources ! IIPM Campus Events ! IIPM Sports Club ! IIPM Support Services ! IIPM Campus ! IIPM Libraries ! IIPM Cafeteria ! IIPM Academic Centres ! IIPM Wilton Park Reports ! IIPM Feedback ! IIPM Links ! IIPM Sitemap ! Contact IIPM !

Tuesday, July 31, 2007

‘Chip’atholan!


There are a set of people who are obsessed with size, they just cannot stop researching on newer methods to change it. They have devoted nights exacting the standards. These people are no nymphets, but scientists studying microchip manufacturing. From big league names like IBM, HP, Intel, AMD, Texas Instruments to many research institutes all over the world, breakthroughs have come in thick and fast as they all battle it out to stay decisively ahead and beat the Moore’s Law.

Hewlett Packard and Nanolithosolutions, though, have sprinted ahead and made technology to create atom sized circuitry for their chips. This is a step further ahead from just imprinting nano-sized rubber stamps. By pouring a substrate into the grooves that are created on the mould, HP is making just 15 nanometers wide circuits, revolutionizing semiconductor manufacturing. “We believe this will be an extremely useful tool for academic and commercial users worldwide because it will be about a tenth the cost of current technology,” said CEO, Nanolithosolutions Bo Pi. The costs will certainly come down as once the mould is made, identical intricate wires can be easily mass produced.


For Complete IIPM Article, Click on IIPM Article

Source: IIPM Editorial, 2006

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Read more:-

About IIPM ! IIPM Programmes ! IIPM Placement ! IIPM Alumni ! IIPM Alliances ! IIPM Ranking ! IIPM Director's Desk ! IIPM Dean's Message ! History of IIPM ! IIPM Mission ! IIPM Curriculum ! IIPM Project Based Learning ! IIPM GOTA ! IIPM Dual Specialisation ! IIPM Faculty ! IIPM GOP ! IIPM Campus Resources ! IIPM Campus Events ! IIPM Sports Club ! IIPM Support Services ! IIPM Campus ! IIPM Libraries ! IIPM Cafeteria ! IIPM Academic Centres ! IIPM Wilton Park Reports ! IIPM Feedback ! IIPM Links ! IIPM Sitemap ! Contact IIPM !

Thursday, July 12, 2007

Proud of their present

Canara Hindu Permanent Fund’ – nobody would have had a faintest idea that it would grow to a financial powerhouse named Canara Bank and would be ranked 11th amongst the best in the business. However, with unrelenting focus on customer orientations and its adaptability to change, Canara Bank, today, has evolved as one of the leading banking institutions in the country.

Inculcating a distinct culture of its own, the bank epitomises a perfect mix of social and commercial banking. Focus on infrastructure lending and global operations, along with a thrust on social sector, has helped the bank in carving a niche for itself. Be it any business, Bangalore based Canara Bank has never lagged behind in entering newer pastures. Strategic alliances or takeovers, the bank has grazed through each scenario successfully. Its recent Joint Ventures in Insurance and Mutual Fund segments, with global majors, say it all. An insistent focus on asset quality, supported by prudent risk management, the bank has been able to bring down its net NPAs to net advances ratio to 0.94 in March 2007.
For Complete IIPM Article, Click on IIPM Article

Source : IIPM Editorial, 2006

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Read more:-

Saturday, June 23, 2007

Now many Apples a day!

Everything at Apple Inc. seems to be taking the sky route. Be it the profits that jumped 88% for the second quarter, the share price which soared above $100 for the first time or the sale of its iPod which has recently touched 100 million sales mark. Interestingly, even the compensation amount of Steve Jobs (who works on a salary of $1!) for the year 2006 came out to be $646 million, which is by far the highest amount paid to any CEO in the world. And Apple has sold 1.5 million Macintosh Computers (growth of 36%) and 10.5 million iPods (growth of 24%) during the quarter, the two factors which have escalated the sales of Apple to $5.26 billion.

“We are very pleased to report the most profitable March quarter in Apple’s history,” said Peter Oppenheimer, Apple’s CFO. Leaving aside this, Apple is also very bullish on the prospective launch of its breakthrough product iPhone (a cell phone-iPod combination) as it expects to create a stir in consumer electronics as it did with the launch of iPod. Well, first with iPod and Mac and now with iPhone, Steve is doing a good ‘Job’.

For Complete IIPM Article, Click on IIPM Article

Source : IIPM Editorial, 2006

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Read more:-

About IIPM ! IIPM Programmes ! IIPM Placement ! IIPM Alumni ! IIPM Alliances ! IIPM Ranking ! IIPM Director's Desk ! IIPM Dean's Message ! History of IIPM ! IIPM Mission ! IIPM Curriculum ! IIPM Project Based Learning ! IIPM GOTA ! IIPM Dual Specialisation ! IIPM Faculty ! IIPM GOP ! IIPM Campus Resources ! IIPM Campus Events ! IIPM Sports Club ! IIPM Support Services ! IIPM Campus ! IIPM Libraries ! IIPM Cafeteria ! IIPM Academic Centres ! IIPM Wilton Park Reports ! IIPM Feedback ! IIPM Links ! IIPM Sitemap ! Contact IIPM !

Wednesday, June 13, 2007

AVP – Service Quality Specialist

A leading Multinational Investment Bank is looking for AVP - Service Quality specialist. The incumbent would coordinate and improve user and management notification for problem status and resolution times. He/she will have to establish a process to interact and interface with users and management in a diligent and concise manner. As a service quality specialist, the incumbent will have to address and prioritize problem events and establish an overall structured approach encompassing stakeholders, the addressing of problems and how they are handled.

The incumbent would also be responsible for Post-Mortem Analysis and coordinate and follow-up post-mortem issues, investigations and solutions. Act appropriately with involved parties for documentation of the incident and any relevant root-cause evidence.

Establish a process for facilitating post-mortem and associated documentation that ensures all parties are aware of the problem and solution. The incumbent would be participating in regular Change Management meetings.

Experience: The incumbent should possess excellent project management skills and should have a total of 6 – 10 years of experience with at least 3+ years in business and technical experience. Strong communication skills are a must.
Location: Mumbai
Apply to: it@planmanindia.com

For complete IIPM article click here


Source:- IIPM Editorial, 2006


An IIPM and Management Guru Prof.Arindam Chaudhuri's Initiative





About IIPM ! IIPM Programmes ! IIPM Placement ! IIPM Alumni ! IIPM Alliances ! Ranking ! IIPM Director's Desk ! IIPM Dean's Message ! History of IIPM ! IIPM Mission ! IIPM Curriculum ! IIPM Project Based Learning ! IIPM GOTA ! IIPM Dual Specialisation ! IIPM Faculty ! IIPM GOP ! IIPM Campus Resources ! IIPM Campus Events ! IIPM Sports Club ! IIPM Support Services ! IIPM Campus ! IIPM Libraries ! IIPM Cafeteria ! IIPM Academic Centres ! IIPM Wilton Park Reports ! IIPM Feedback ! IIPM Links ! IIPM Sitemap ! Contact IIPM !